Tags: carriers

eCommerce numbers in Australia were 24% higher in August 2021 than August 2020 and aligned with the Christmas volumes that were experienced last year.  

Ongoing lockdowns, material shortages and reduced accessibility throughout the pandemic has changed consumer behaviour and driven phenomenal growth in online shopping. Businesses are being forced to be fluid by rethinking their supply chains, materials, and how their products are made and accessed.

November and December is the busiest time of the year in Logistics. Businesses ramp up production to have inventory moved out by the Christmas break, and consumer purchases increase as November cyber sales and Christmas shopping begin.

In preparation for this, Carriers are hiring now more than ever, with AusPost recruiting 1600 additional permanent roles and 3300 casual roles to keep up with demand.

Planning ahead and having a multi-carrier solution to keep your freight moving will be some key components for businesses navigating their freight throughout a pandemic and the peak trading period.

The current global environment has been challenging for businesses that have needed to adapt their business model and service offerings to continue to trade throughout the pandemic. Many businesses have introduced eCommerce platforms – as a way to combat lockdowns and restrictions – which has allowed them to continue trading and to stay connected with consumers.

One of the most significant areas that sees change when moving to an eCommerce platform is the business’s logistics. Businesses start needing to manage B2C freight on top of their existing B2B freight. This change presents challenges like shop integration, managing residential deliveries, product returns, packaging, and maintaining customer service satisfaction.

When businesses move to B2C deliveries, one of the biggest priorities is finding Carriers that are structured (and priced) to suit their freight profile – including servicing residential addresses.