The current global environment has been challenging for businesses that have needed to adapt their business model and service offerings to continue to trade throughout the pandemic. Many businesses have introduced eCommerce platforms – as a way to combat lockdowns and restrictions – which has allowed them to continue trading and to stay connected with consumers.
One of the most significant areas that sees change when moving to an eCommerce platform is the business’s logistics. Businesses start needing to manage B2C freight on top of their existing B2B freight. This change presents challenges like shop integration, managing residential deliveries, product returns, packaging, and maintaining customer service satisfaction.
When businesses move to B2C deliveries, one of the biggest priorities is finding Carriers that are structured (and priced) to suit their freight profile – including servicing residential addresses.